Privacy Policy

Last updated: 08/10/2026
Groom Room (“Groom Room”) runs the website groomroom.ae and provides pet grooming and related services. This page explains what personal information we may collect when you use our website or services, why we collect it, and how it may be used.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

Who We Are

Groom Room provides pet grooming services for dogs, cats, rabbits, and birds, including mobile grooming services and pet taxi services.

Business Name: Groom Room
Email: booking@groomroom.ae
Phone: +971508046111

Information We Collect

Information You Give Us

When you request a booking, contact us, or use our services, we may collect:

  • Your name, email address, and phone number
  • Your home or service address, when required for a mobile grooming appointment or pet taxi service
  • Your pet’s type, name, breed, age, and other relevant details
  • Your preferred appointment date, time, and service
  • Information about your pet’s health or behaviour that you choose to share with us
  • Any other details you provide through our contact form, WhatsApp, phone, email, or other communication channels

Information Collected Automatically

Like most websites, ours may collect basic technical information when you visit, such as your IP address, browser type, device type, pages viewed, and the time of your visit.

Information From Third Parties

We may receive information when you contact us through third-party communication or social media platforms, such as WhatsApp, Facebook, or Instagram. Information collected through these platforms is also subject to their respective privacy policies.

How We Use Your Information

We use your information to:

  • Respond to your questions and enquiries
  • Book, confirm, and manage your appointments
  • Provide pet grooming and pet transportation services
  • Contact you regarding your booking or service
  • Understand your pet’s needs and provide appropriate services
  • Process payments
  • Keep our website working properly and understand how visitors use it
  • Meet our legal and regulatory obligations in the UAE

We only use your information for the purposes above or for purposes that are closely related to them.

Legal Basis for Processing

We process personal information when you have given us consent, when we need it to provide a service you have requested, when it is necessary for legitimate business purposes, or when the law requires us to do so.

Our handling of personal information is intended to comply with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Who We Share Your Information With

We do not sell your personal information.

We may share your information where reasonably necessary with:

  • Service providers, such as website hosting, payment, booking, communication, or technical service providers
  • Government and regulatory authorities, where required by applicable law
  • Legal or regulatory bodies, where we are legally required to provide information
  • Other providers involved in delivering a service, where sharing the information is necessary to provide the service you requested

We only share information where there is a legitimate reason to do so.

Cookies and Third-Party Services

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, and understand how visitors use the website.

The website may also contain links or features provided by third parties, including social media platforms, mapping services, messaging services, or other external providers. These third parties may collect information according to their own privacy policies.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, sharing offers, maintaining business records, and meeting legal or regulatory requirements.

When information is no longer required, we may delete it or anonymise it where appropriate.

How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

Access to personal information may be limited to people who need it for legitimate business purposes. However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

Your Rights

Under applicable UAE data protection laws, you may have the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information where legally permitted
  • Withdraw consent where processing is based on consent
  • Object to or request restrictions on certain uses of your information

To make a privacy-related request, please contact Groom Room using the contact details provided on this website. We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Links to Other Websites

Our website may contain links to external websites, including social media platforms and other third-party services.

Groom Room is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable legal requirements.

When we make changes, the “Last updated” date at the top of this page will be updated. We encourage you to review this page occasionally.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Groom Room

Oud Al Hisan St – Al Khalidiyah – W9 – Abu Dhabi – United Arab Emirates
Email: booking@groomroom.ae
Phone: +971508046111