Last updated: 08/10/2026
Welcome to Groom Room. These Terms and Conditions govern your use of the Groom Room website and the pet grooming and related services provided by Groom Room.
By using our website, contacting us, making a booking, or using our services, you agree to these Terms and Conditions. Please read them carefully before booking a service.
Groom Room provides professional pet grooming services for dogs, cats, rabbits, and birds. Our services may include grooming, bathing, haircuts, nail trimming, ear cleaning, teeth cleaning, and other grooming services offered through our website.
Groom Room may also provide mobile grooming and pet transportation services, subject to availability and the service areas applicable at the time of booking.
You agree to provide accurate and complete information when contacting Groom Room or making a booking.
This may include:
You are responsible for ensuring that the information you provide is accurate and up to date.
Groom Room may rely on the information provided by you when determining how a service should be carried out.
Appointments can be requested through the contact methods made available by Groom Room, including our website, telephone, WhatsApp, or other communication channels.
A booking is considered confirmed only after Groom Room has accepted and confirmed the appointment.
Submitting a booking request does not by itself guarantee that an appointment is available.
Appointment availability may depend on staff availability, location, service requirements, and other operational factors.
Groom Room reserves the right to accept, decline, or reschedule a booking where reasonably necessary.
Payment for grooming services is taken in advance. Grooming services will be provided after the required payment has been received.
Prices for our services are those displayed or quoted by Groom Room at the time of booking, unless otherwise agreed.
Groom Room reserves the right to change its prices, services, or promotional offers from time to time. Any changes will not affect a booking that has already been confirmed at an agreed price unless otherwise communicated to the customer.
Additional charges may apply where a service requires work beyond the originally requested service or where the circumstances of the pet or appointment require additional services. Any such charges will be communicated to the customer where reasonably possible before the additional service is provided.
The safety and wellbeing of pets are important to Groom Room.
Customers should inform Groom Room before the appointment about any known medical conditions, injuries, allergies, skin conditions, behavioural issues, or other circumstances that may affect the grooming process.
You are responsible for providing accurate information about your pet and informing Groom Room of any known risks.
Groom Room may refuse or stop a grooming service if, in its reasonable judgment, the pet is aggressive, excessively distressed, seriously unwell, injured, or otherwise presents a risk to the pet, the groomer, the customer, or other people or animals.
If a grooming service has to be stopped for safety reasons, Groom Room may determine the appropriate course of action based on the circumstances.
Grooming results can vary depending on the pet’s breed, coat condition, hair length, matting, temperament, and other individual factors.
Where a pet has heavily matted, tangled, damaged, or otherwise difficult-to-groom fur, the grooming approach may need to be adjusted to protect the pet’s safety and comfort.
Customers understand that the final appearance of a groom may differ from a reference photograph or requested style where the condition or characteristics of the pet make the requested result unsuitable or impractical.
Groom Room will use reasonable care when providing grooming services and may discuss significant changes to the requested grooming service with the customer where appropriate.
Customers are responsible for:
Customers should also ensure that their pet can be safely handed over to Groom Room staff when required.
Where mobile grooming is requested, the customer must provide an accurate service address and ensure that the groomer can reasonably access the location.
Appointment arrival times may be affected by traffic, weather, previous appointments, or other circumstances outside Groom Room’s reasonable control.
Groom Room will make reasonable efforts to attend appointments as scheduled, but cannot guarantee an exact arrival time.
If circumstances prevent the mobile grooming service from being carried out safely or reasonably at the requested location, Groom Room may contact the customer to arrange an alternative appointment or other suitable solution.
Where Groom Room provides pet transportation or pet taxi services, the customer is responsible for providing accurate information about the pet and the requested journey.
Transportation availability, routes, and arrangements are subject to confirmation by Groom Room.
Customers must inform Groom Room of any relevant health, behavioural, or handling requirements before transportation.
Groom Room may refuse transportation where it reasonably believes that transporting the pet would present an unreasonable safety risk to the pet, staff, driver, customer, or others.
Customers remain responsible for their pets and must provide accurate information about any circumstances that may affect their care or handling.
Groom Room will take reasonable care when handling pets during the provision of its services. However, pets may react unpredictably to grooming, handling, transportation, unfamiliar surroundings, noise, or other situations.
Groom Room cannot be held responsible for issues resulting from undisclosed medical conditions, pre-existing conditions, undisclosed behavioural problems, or other circumstances that were not reasonably foreseeable or communicated to us.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
Groom Room provides pet grooming and related services. Grooming services are not a substitute for veterinary diagnosis, treatment, or medical care.
If a pet appears to require veterinary attention during the course of a service, Groom Room may recommend that the owner seek appropriate veterinary care.
Customers remain responsible for obtaining veterinary treatment where required.
Groom Room makes reasonable efforts to keep the information on its website accurate and up to date.
However, services, prices, availability, service areas, appointment times, and other information may change from time to time.
Groom Room does not guarantee that every service shown on the website will always be available.
We may temporarily suspend or limit services where necessary due to staff availability, technical issues, operational circumstances, maintenance, or other reasons.
The content on the Groom Room website is provided for general information about our business and services.
You may use the website for lawful purposes only.
You must not:
Groom Room reserves the right to restrict access to the website where necessary to protect the website, its users, or the business.
Unless otherwise stated, the content on the Groom Room website, including text, logos, graphics, images, design elements, and other materials, belongs to Groom Room or is used with appropriate permission.
This content may not be reproduced, copied, modified, published, distributed, or commercially exploited without prior permission from Groom Room.
The Groom Room website may contain links to third-party websites, platforms, or services.
These links may be provided for convenience or additional information. Groom Room does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.
Your use of third-party websites or services is subject to their own terms and policies.
Groom Room will take reasonable care when providing its services.
To the extent permitted by applicable law, Groom Room will not be responsible for loss, damage, injury, delay, or other consequences arising from circumstances outside its reasonable control or from information that was not disclosed to us by the customer.
This may include issues arising from a pet’s pre-existing condition, undisclosed medical or behavioural condition, unexpected reaction to grooming or handling, or circumstances beyond Groom Room’s reasonable control.
Nothing in these Terms and Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.
Groom Room will not be responsible for delays, cancellations, interruptions, or inability to provide a service where this results from circumstances beyond our reasonable control.
Such circumstances may include severe weather, traffic disruptions, accidents, emergencies, equipment problems, government restrictions, public emergencies, or other events that could not reasonably have been prevented.
Where reasonably possible, Groom Room will contact affected customers and make reasonable efforts to arrange an alternative appointment or solution.
Your use of our website and services is also subject to our Privacy Policy, which explains how Groom Room collects, uses, and protects personal information.
By using our website or services, you acknowledge that you have read and understood our Privacy Policy.
Groom Room may update these Terms and Conditions from time to time to reflect changes to our services, website, or applicable legal requirements.
When changes are made, the “Last updated” date at the top of this page will be updated.
Your continued use of the website or services after updated Terms and Conditions have been published means that the updated terms will apply to your future use of our website and services.
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.
Any disputes arising in connection with these Terms and Conditions or the services provided by Groom Room shall be subject to the jurisdiction of the applicable courts in the United Arab Emirates.
If you have any questions about these Terms and Conditions, our services, or your booking, please contact Groom Room using the contact details provided on our website.
Groom Room
Email: booking@groomroom.ae
Phone: +971508046111
Address: Oud Al Hisan St – Al Khalidiyah – W9 – Abu Dhabi – United Arab Emirates
